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Questions & Answers

Q. How do you contain dust when sanding hardwood flooring?
A. Since every site is different, many projects require individual plans for keeping the site clean. We use drop cloths on floors and furniture. In many cases we remove all furniture in a room. We use plastic on doorways to keep dust out of rooms we aren't working in. We also use the "Zip Wall" system, which allows us to move workers and materials in and out of rooms while containing dust in work area. Please be sure to highlight any special needs or concerns before the work is performed.
Q. Can I be here during construction?
A. Every job is unique. Depending on the work to be preformed and your preferences depends on whether or not you may want to be in the home. When we are installing a pre-finished floor you can be home through job completion. A sand on site project is a little different. Depending on the areas that are under construction will determine the areas that you can access.
Q. When I'm not there, how do you keep my house safe?
A. Many of our customers provide us with keys to access their homes during a project. Those keys are either kept at our office, used only by the individual performing the work, or kept in a key lock box at the job site. We keep site safety very seriously and only work with people we trust.
Q. What kind of supervision is there during my project?
A. There are a number of "layers" of supervision. We have a full time production supervisor who oversees all projects, but he cannot be everywhere at once. Therefore, each job has a lead flooring mechanic to manage the site. Often, the individual estimating the job is also involved in supervision in order to ensure that the customer's requests are being met.
Q. Will you do small jobs?
A. Every job is important to us. From a small repair to a total install and finish, we will provide the same courtesy service and take care of your project efficiently and professionally.